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 ± SiteMap Upcoming Courses & Seminars
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Seminars By Tom Stephani Clients From Hell (and how to deal with them!) Diplomacy and negotiation are key in this presentation designed to help custom builders relate to, understand and learn to work with difficult clients. Taking The "Cuss" Out Of Customer Service Customer Service is a whole lot more than the warranty service delivered after completion of the home. True customer service begins before the sale, continues during construction, and flows through the walk-through, punch list, and warranty period. How we handle "Customer Service" issues can make the difference between a successful and profitable custom building company and one that just gets by. Setting limits, resolving disputes and creating a corporate culture committed to delivering and servicing what we promise are all part of an effective Customer Service program. Small Builder - Big Image: The Sticks and Bricks of Marketing Learning to ready your company for better performance, setting the stage for effective marketing and selling your prospect on working with you are equally important factors when bringing your company into the 21st Century of marketing. Learn the techniques used to bring this plan to fruition. Stupid is forever - Ignorance Can Be Fixed: 10 Mistakes I've Made That You Can Avoid Everyone blows it occasionally, but making the big mistakes can not only cost money, but possibly your business. Tom Stephani gives advice by relating his building bloopers. Profit Is Not A Four Letter Word Define, Plan and Measure Learn the three steps to profitability for small volume and custom builders. Give Me Land - Lots of Land Most small volume and custom builders either buy building sites or build on an owner’s lot. Increased control, better margins, and a smoother flow of work is achievable by developing some, if not all of your own building sites. Building Trust - From Contacts To Contracts To Cash This program will demonstrate the seamless process by which CCC, Inc. has used to build and maintain trust with its custom home clients. Common sense, proven techniques and easily implemented ideas will be the keystones of this presentation. Working With Custom Builders For Fun And Profit! A training presentation designed to help manufacturers, and vendors of products and services relate to and successfully sell to custom builders. Most seminars are approximately 2 hours in length. If you have a special time requirement, either shorter or longer than 2 hours, please call us directly to inquire which topics are available in other format lengths. We strongly suggest that evening/dinner presentations be held to a 45 minute limit. For more information, please Contact us directly |
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